Author Topic: Business Analyst-Interview Fresh  (Read 242 times)


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Business Analyst-Interview Fresh
« on: February 21, 2018, 12:06:41 pm »
What do you know about GAP Analysis and what is its importance?

Nitin John

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Re: Business Analyst-Interview Fresh
« Reply #1 on: March 10, 2018, 03:43:33 pm »
GAP Analysis:
First, it’s important to understand what the “gap” in a gap analysis is. A gap is a deficiency existing between what a business would like to do, and what the business actually does. There is some kind of impediment in the way. Because of this impediment, the business can’t do what it wants. It may run less efficiently, may not be able to offer a product or service, or may not compete effectively.

A gap analysis is the process–which a Business Analyst often leads–to figure out what’s wrong and begin coming up with a plan to fix it.
Any exercise that involves comparing the present state of the business with a conceptual and desired future state, with the objective of “closing the gap” can be called gap analysis.
The gap analysis can also serve as justification for executing projects and expending resources.

One of the most common causes a gap analysis identifies is the improper use of resources. Those resources could be people, processes, or technology. For example, a team might lack the proper tools or knowledge to do what the business wants. Or users of a system may have to create process workarounds that the system can’t accommodate. Or maybe the system itself was not built properly to suit the business need.
How important is it?

It is essential. Without performing a gap analysis, you have no idea whether the project has successfully delivered the benefit that it was created to deliver. Maybe you succeeded, maybe you didn't. You will never know. As a BA, this is a really bad position to be in. The Gap Analysis helps the business focus its efforts and make informed decisions.


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Re: Business Analyst-Interview Fresh
« Reply #2 on: June 12, 2018, 03:41:40 pm »
Gap analysis involves the comparison of actual output to target/desired output. If an organization does not make the best use of current resources, or forgoes investment in capital or technology, it may produce or perform below its potential.
Gap analysis provides a foundation for measuring investment of time, money and human resources required to achieve a particular outcome.
Gap analysis involves internal and external analysis. Externally, the firm must communicate with customers. Internally, it must determine service delivery and service design. Continuing with the service quality example, the steps involved in the implementation of gap analysis are:

Identification of customer expectations
Identification of customer experiences
Identification of management perceptions
Evaluation of service standards
Evaluation of customer communications

Tools used for performing gap analysis are;
McKinsey 7S